Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling service made available through levelup-aussie.com, as reviewed on Level Up (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator means Dama N.V., a public limited company incorporated under the laws of Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, which operates the online casino branded as "Level Up" available at https://levelup-aussie.com. Where relevant, "Operator" also includes its affiliated payment agent, Strukin Ltd (Cyprus), and any other authorised subcontractors.
• Website means the online platform accessible via https://levelup-aussie.com (and any related mobile or sub-domain versions) through which the Service is provided and which is the subject of the Level Up content.
• Service means all gambling and related services offered by the Operator through the Website, including but not limited to online casino games, bonuses, promotions, account facilities and payment processing.
• User or Player means any natural person who accesses the Website, registers an account, or otherwise uses the Service, whether or not such person places a Bet.
• Account means a personal user account created on the Website that enables a Player to access and use the Service.
• Bet or Wager means any sum of money staked by a Player on the outcome of a game or event offered through the Service, regardless of whether the stake derives from cash funds or bonus funds.
• Game means any casino or gambling game available on the Website, including but not limited to slots, table games, live dealer games and any other RNG-based or live-streamed products.
• Bonus means any promotional benefit, including but not limited to deposit bonuses, free spins, cashback, loyalty rewards or other incentives, credited to a Player's Account subject to specific terms and wagering requirements.
• Bonus Funds means non-withdrawable credits granted as part of a Bonus, which may become withdrawable only after fulfilment of applicable wagering requirements and other conditions.
• Real Money Balance or Cash Balance means funds deposited by the Player or winnings derived therefrom that are not subject to active wagering requirements.
• Wagering Requirements means the total value of Bets that must be placed using Bonus Funds and/or Real Money Balance before Bonus Funds and associated winnings may be withdrawn.
• Restricted Jurisdiction means any country or territory in which use of the Service is prohibited by law or regulation, or from which the Operator has decided not to accept Players, including where the Australian Communications and Media Authority (ACMA) has requested blocking of the Website as an illegal offshore gambling service.
• KYC (Know Your Customer) means identity verification checks performed by the Operator, including verification of age, identity, address, payment methods and source of funds, as required by applicable laws, regulations and license conditions.
• ACMA means the Australian Communications and Media Authority, the regulator responsible, among other things, for enforcement of the Interactive Gambling Act 2001 (Cth) in Australia.
• Applicable Law means the laws and regulations of Curaçao and any other jurisdiction whose mandatory rules may apply to the Service or to your use of it, including the Australian Interactive Gambling Act 2001 (Cth) to the extent it governs access from within Australia.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may only register an Account and use the Service if you are at least 18 years old or older than the legal age for gambling in your country of residence, whichever is higher. By creating an Account, you expressly confirm that you meet this requirement.
• Jurisdictional restrictions: You are solely responsible for determining whether your use of the Service is legal under the laws of your place of residence. The Operator does not hold an Australian licence and is not authorised by Australian regulators. The Website may appear on ACMA blocking lists as an offshore gambling service. If gambling online is illegal or restricted in your jurisdiction, you must not use the Website.
• One Account rule: You may hold only one Account on the Website. Multiple, duplicate or linked Accounts for the same individual may be closed, and balances may be treated in accordance with these Terms.

Account Creation Process

• Registration data: To open an Account, you must complete the online registration form, providing at minimum your full name, date of birth, country of residence, email address, chosen password and any other requested information. You warrant that all information supplied is true, complete and current.
• Email verification: Following registration, you may be required to verify your email address via a confirmation link or code sent to the email provided. The Operator may suspend or restrict access to unverified Accounts.
• KYC documentation: At any time, including before accepting deposits, before processing withdrawals, and periodically thereafter, the Operator may request KYC documents, which may include:
  • Government-issued photo identification (passport, national ID, driver's licence);
  • Proof of address (utility bill, bank statement or similar document not older than three months);
  • Proof of ownership of payment methods used (e.g. copy of card with masked digits, e-wallet screenshots, bank statement);
  • Additional information relating to source of funds or source of wealth where required.
  Failure to provide satisfactory KYC documentation may result in suspension or closure of your Account and withholding of funds as permitted by Applicable Law and these Terms.

User Obligations and Account Security

• Accuracy and updates: You must keep your registration information accurate and up to date. You must promptly notify the Operator of any changes to your details, including email address and residential address.
• Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your Account. You must not share your password with any third party or allow any third party to use your Account.
• Unauthorised use: You must immediately inform the Operator via [email protected] if you suspect any unauthorised access to or use of your Account. Until such notification is received and confirmed, you remain responsible for all use of the Service via your Account.
• Prohibited users: You confirm that you are not:
  • Acting on behalf of another person or entity;
  • A resident of a Restricted Jurisdiction or located in a country where the Service is blocked or illegal;
  • Included on any applicable sanctions or exclusion list.
• Responsible gambling: You accept full responsibility for your gambling activities. You are encouraged to set personal limits and use available responsible gambling tools. Nothing in these Terms constitutes financial or investment advice.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game rules: Each Game may have its own specific rules, payout tables and mechanics provided by the game developer (for example, BGaming or other providers). By placing a Bet on a Game, you agree to abide by the rules and pay tables displayed within that Game.
• Minimum and maximum stakes: Each Game specifies applicable minimum and maximum Bet amounts. You may only place Bets within those limits and to the extent that your Account balance (including any available Bonus Funds) is sufficient.
• Order of funds: Unless expressly stated otherwise in a particular promotion, Bets are generally placed using Real Money Balance first, followed by Bonus Funds. The exact order of funds consumption may depend on promotional conditions.
• Bet confirmation: A Bet is deemed accepted once it has been registered and confirmed by the Operator's servers. In the event of any discrepancy between your on-screen display and the Operator's servers, the server records shall prevail.

Modification, Cancellation and Errors

• No cancellation by Player: Once a Bet has been placed and confirmed, you cannot cancel or modify it except where explicitly permitted by the Game rules or by the Operator at its sole discretion.
• Palpable errors and malfunction: In the event of any obvious error (including but not limited to incorrect odds, erroneous payouts, misconfigured Game parameters or technical malfunction), the Operator reserves the right to:
  • Void affected Bets;
  • Correct the error and adjust the Account balance to the amount that would have been payable in the absence of error; and/or
  • Withhold payouts arising directly from such error.
  Where possible, the Operator will act fairly and transparently when resolving such issues.
• Disconnections: If you are disconnected from the internet while playing a Game, the outcome may be processed by the server based on the last recorded state. The Operator endeavours to ensure that you can reconnect and see the final outcome. If this is not possible, the Operator may, at its discretion, restore the Bet, void the Bet and refund the stake, or apply other fair resolution mechanisms in line with provider rules.

Conduct in Live Casino and Chats

• Respectful behaviour: When using any live casino feature, live chat, or other interactive functionality, you must behave respectfully and lawfully. You must not post, transmit or display any content that is abusive, obscene, defamatory, racist, sexist, discriminatory, threatening, harassing or otherwise inappropriate.
• No cheating or collusion: You must not:
  • Use any automated system (including bots or software tools) to place Bets or influence Game outcomes;
  • Collude with other Players or third parties to gain unfair advantage;
  • Exploit any technical or Game-related loopholes for financial gain.
  If the Operator reasonably suspects cheating, collusion or fraudulent activity, it may suspend or close your Account, void Bets and withhold funds pending investigation.
• Compliance with instructions: You agree to follow any reasonable instructions given by dealers, moderators or customer support staff in live Games and chats.

Bonus Terms

Bonus Activation and Eligibility

• Offer-specific rules: Each Bonus or promotion offered via levelup-aussie.com is subject to specific terms published on the Website or communicated to you (for example, in the cashier, promotion pages or emails). In case of conflict, the offer-specific terms prevail over this section.
• Eligibility: Bonuses are generally offered to registered Players who meet criteria such as minimum deposit amounts, geographic eligibility, and other conditions. The Operator may restrict or exclude certain Players or jurisdictions from particular promotions at its discretion.
• Activation: Some Bonuses are credited automatically upon qualifying deposit; others require manual activation, bonus codes, or opting in. Failure to follow the specified activation process may result in the Bonus not being granted.

Wagering Requirements and Timeframes

• Standard wagering: Unless otherwise indicated, Bonuses and any winnings derived from them are subject to wagering requirements. For example, a deposit Bonus may require you to wager the sum of the Bonus (and in some cases the deposit) a specified number of times before withdrawal.
• Contribution of Games: Different Games may contribute differently toward wagering requirements (for instance, slots may contribute 100%, while table games and live casino may contribute 0% or a reduced percentage). The exact contribution rates will be stated in the Bonus conditions.
• Time limits: Bonuses are typically subject to an expiry period (for example, 7 - 30 days from activation). If wagering requirements are not completed within the specified period, the Bonus and any associated winnings may be forfeited.
• Maximum bet limits: While a Bonus is active, there may be a maximum allowed Bet size per spin/round. Placing Bets above this limit may result in confiscation of Bonus Funds and related winnings.

Prohibited Actions and Bonus Abuse

• Bonus abuse: The following actions (non-exhaustive) may be treated as Bonus abuse:
  • Creating multiple Accounts to claim the same offer;
  • Using strategies that involve minimal risk, zero risk, or opposite betting patterns designed to clear wagering with low exposure;
  • Depositing, receiving a Bonus, and then substantially increasing Bet sizes or volatility in a way that indicates exploitative behaviour;
  • Deliberately delaying Game rounds or free spins until wagering requirements are met with Real Money Balance only.
• Prohibited Games: Certain Games or Game categories may be excluded from wagering or Bonus play. Bets placed on such Games while using Bonus Funds may not count toward wagering and may lead to forfeiture of the Bonus.
• Combining promotions: Unless explicitly permitted, you may not combine multiple Bonuses or promotions in a way that overlaps wagering requirements. Only one active Bonus may typically be in play at a time per Account.
• Consequences: In case of suspected Bonus abuse, the Operator may:
  • Remove active Bonuses and related winnings;
  • Adjust Account balances to remove illegitimate gains;
  • Exclude you from future promotional offers;
  • Suspend or permanently close your Account.

Payments & Withdrawals

Deposits

• Payment methods: The Website may support deposits via bank cards, e-wallets, bank transfers, prepaid vouchers and, where available, selected cryptocurrencies. The available methods may vary by jurisdiction, currency and time and are displayed in the cashier section.
• Processing and limits: Minimum and maximum deposit limits apply and will be indicated in the cashier. Deposits are usually credited instantly but may be subject to delays by payment providers or additional security checks.
• Third-party payments: You may only deposit funds from a payment method held in your own name. Deposits made from accounts or instruments registered to third parties may be reversed, and the Account may be suspended pending investigation.
• Fees: The Operator generally does not charge deposit fees, but your bank or payment provider may do so. You are responsible for any third-party fees and currency conversion charges.

Withdrawals

• General conditions: You may request withdrawals of your available Real Money Balance subject to:
  • Completion of all applicable KYC checks;
  • Fulfilment of wagering requirements associated with Bonuses;
  • Compliance with these Terms and Applicable Law.
• Method and routing: Where possible, withdrawals will be processed via the same payment method used for deposit. The Operator may, at its discretion, choose an alternative method, including payouts via the Cyprus-based payments subsidiary Strukin Ltd or other authorised processors.
• Processing times: The Operator endeavours to process withdrawal requests within a commercially reasonable timeframe (for example, within a few business days) after all verifications are complete. Actual receipt times depend on the chosen payment method and intermediaries.
• Limits: Minimum and maximum withdrawal limits apply per transaction, day, week or month, as indicated on the Website. Large withdrawals may be paid out in instalments.
• Account review: The Operator may review your Account activity before approving a withdrawal, especially in cases of large payouts, suspected fraud, or unusual play patterns. Pending such review, withdrawals may be delayed or temporarily withheld.

Refunds, Chargebacks and Betting Adjustments

• Refund policy: Deposits will not ordinarily be refunded once used for Game play. In exceptional cases and subject to internal review, the Operator may consider a refund of unused deposit amounts, less any applicable charges.
• Chargebacks: If you initiate a chargeback or reversal of a payment, the Operator may:
  • Immediately suspend or close your Account;
  • Withhold any balance, winnings or Bonuses pending investigation;
  • Recover any costs, fees or losses arising from the chargeback.
• Cancelled or voided Bets: Where a Bet is voided due to technical malfunction, palpable error or other legitimate reason, the Operator will normally restore the stake to your Account without paying winnings that would otherwise have been associated with that Bet.

Limitation of Liability

Operator's Obligations

• Fairness of Games: The Operator uses software from third-party providers whose random number generators (RNGs) are designed to ensure fair and random outcomes. For example, BGaming's RNG is certified by independent testing labs such as iTech Labs (as per publicly available certifications). Such certifications apply to the game software and do not represent a guarantee by the Operator of uninterrupted or error-free operation.
• Provision of Service: The Operator will use reasonable skill and care to:
  • Provide the Service in a professional and secure manner;
  • Maintain accurate recording of Bets, balances and Game outcomes;
  • Store and process your data in accordance with the Privacy Policy.

Exclusions and Limitations

• No warranty of uninterrupted access: The Service is provided on an "as is" and "as available" basis. The Operator does not warrant that the Website or Games will be uninterrupted, timely, secure or free from errors, viruses or defects.
• Technical failures: The Operator is not liable for:
  • Any loss or damage arising from failures of telecommunications, internet connectivity, hardware, software or other technical infrastructure outside its reasonable control;
  • Any losses caused by delayed or failed transmissions, disconnections, or latency issues on your device.
• Indirect and consequential loss: To the maximum extent permitted by Applicable Law, the Operator is not liable for any indirect, incidental, special or consequential damages, loss of profits, loss of data, loss of goodwill or business interruption arising out of or in connection with your use of the Service.
• Maximum liability: Where the Operator is found liable to you in relation to a specific Bet, Game or transaction, its maximum aggregate liability shall not exceed the amount of the stake or Bet involved in that specific Game or transaction, or the amount actually lost by you as a direct result of the Operator's breach, whichever is lower.
• Your responsibility: You accept that gambling involves risk of financial loss. You are solely responsible for your decisions to use the Service and for managing your funds. The Operator does not provide investment, financial or tax advice.

Intellectual Property Rights

• Ownership: All intellectual property rights in and to the Website, including but not limited to text, logos, graphics, user interfaces, photographs, audio, video, software code, underlying systems and Game content, are owned by or licensed to the Operator and its licensors.
• Limited licence: Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Service for personal, non-commercial entertainment purposes only.
• Prohibited uses: You must not, without the prior written consent of the Operator:
  • Copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish or otherwise exploit any part of the Website or its content;
  • Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the software used in connection with the Service, except where expressly permitted by law;
  • Use any automated tools (such as crawlers or scrapers) to access, extract or index content from the Website.
• Trademarks: All trade names, trademarks, service marks and logos used on the Website, including "Level Up" and any related branding, belong to the Operator or its licensors. You are not granted any right or licence to use them except as part of normal use of the Service.

Privacy & Data Protection

• Privacy Policy: Your personal data is collected and processed in accordance with the Operator's Privacy Policy as published on https://levelup-aussie.com. By using the Service, you acknowledge that you have read, understood and agreed to that Privacy Policy.
• Data processing: The Operator may process your data for purposes including account administration, provision of the Service, KYC and anti-fraud checks, payment processing (including via Strukin Ltd in Cyprus), compliance with legal obligations and responsible gambling measures.
• International transfers: As the Operator is based in Curaçao and uses international service providers, your personal data may be transferred and processed outside your country of residence. Appropriate safeguards are applied where required by Applicable Law.
• Security: The Operator implements reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or alteration, but cannot guarantee absolute security.

Changes to Terms

• Right to amend: The Operator may amend, update or replace these Terms at any time to reflect changes in law, regulatory requirements, business practices, or features of the Service.
• Notification: Where material changes are made, the Operator will use reasonable efforts to notify you in advance or at the time of change by:
  • Posting the updated Terms on https://levelup-aussie.com with a new effective date;
  • Displaying an in-site notification or banner upon login; and/or
  • Sending an email to the registered address associated with your Account.
• Your acceptance: Continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with any amendment, you must stop using the Service and may request closure of your Account in accordance with these Terms.

Termination & Suspension

Termination by the Player

• Account closure: You may request closure of your Account at any time by contacting customer support at [email protected] or through any available account management tools on the Website.
• Withdrawal of funds: Subject to completion of KYC and other checks, any remaining Real Money Balance (less any applicable fees or chargebacks) will be paid to you via a method reasonably determined by the Operator. Unused Bonuses and Bonus Funds will normally be cancelled upon closure.

Suspension and Termination by the Operator

• Grounds for action: The Operator may suspend or terminate your Account, restrict your access to the Service, or withhold funds where it reasonably believes that:
  • You have breached these Terms or any Game or Bonus rules;
  • You have provided false or misleading information or failed to complete KYC;
  • You have engaged in or attempted fraud, money laundering, Bonus abuse, collusion, hacking, or other unlawful or improper conduct;
  • Your use of the Service violates Applicable Law, including laws of Australia or other jurisdictions from which you access the Website;
  • Your Account has been inactive for an extended period and is treated as dormant under internal policies.
• Consequences: Depending on the circumstances and subject to Applicable Law:
  • Some or all Bets may be voided;
  • Bonuses and associated winnings may be forfeited;
  • Real Money Balances may be returned to you, retained as damages, or withheld pending regulatory or law enforcement instructions.
• Notification: Where legally permitted, the Operator will use reasonable efforts to inform you of the reasons for suspension or termination via email or in-site message, and to respond to any queries in a timely manner.

Governing Law & Jurisdiction

• Primary governing law: These Terms, your Account and your use of the Service are governed by the laws of Curaçao, excluding its conflict-of-laws rules, to the extent that such choice of law is valid and does not deprive you of any mandatory consumer protections under the laws of your country of residence.
• Australian regulatory context: If you access the Service from Australia, you acknowledge that the Interactive Gambling Act 2001 (Cth) and related regulations may apply to your access and that the Operator does not hold an Australian licence. The Website may appear on ACMA blocking request lists as an offshore gambling service. Nothing in these Terms affects any rights, powers or remedies of Australian regulators.
• Dispute resolution: You should first contact customer support at [email protected] to attempt to resolve any complaint or dispute. If a matter cannot be resolved internally, it may be referred to the competent courts of Curaçao or, where applicable, to an agreed alternative dispute resolution (ADR) body, subject to any mandatory consumer protection rules.
• Jurisdiction: Subject to any mandatory rights you may have under local law, you agree that any legal proceedings arising out of or in connection with these Terms or the Service shall be brought before the courts of Curaçao, and you consent to their exclusive jurisdiction.

Contact Information

If you have any questions, complaints or requests in relation to these Terms or the Service, you may contact the Operator using the following details:

• Customer Support Email: [email protected] (primary contact for Australian-facing users of the levelup-aussie.com brand instance).
• General Information Email: [email protected].
• Official Website: https://levelup-aussie.com.
• Registered Operator Address: Dama N.V., Scharlooweg 39, Willemstad, Curaçao.

All correspondence relating to your use of the Service and to Level Up in the context of the levelup-aussie.com brand should be directed to the above contacts.