Responsible Gaming

Responsible gaming at Level Up on levelup-aussie.com is based on a conscious, informed approach to gambling. Gambling should remain a form of entertainment, not a way to solve financial or personal problems, and not an activity that causes harm to you or those around you. This page explains how to recognise risks, use built-in control tools, and get professional help when needed. The operator of Level Up is committed to supporting players who wish to stay in control of their play and to assisting those who may be experiencing gambling-related harm through proactive tools, information, and access to independent support services.

Risk Awareness

Gambling always involves financial risk and the possibility of developing problematic behaviour. Understanding early warning signs helps you act before harm escalates.

Common signs of potential gambling harm

• Escalating time and money spent: Gambling more often, for longer sessions, or for higher stakes than originally planned; chasing losses by increasing bets after losing.
• Preoccupation with gambling: Frequently thinking about the casino outside of play, planning the next session during work or study, or checking balances and promotions compulsively.
• Loss of control: Regularly spending more than you can afford, being unable to stick to limits, or continuing to play even when you intended to stop.
• Negative impact on life: Neglecting work, studies, family, or social obligations; lying about gambling; using credit or borrowed money to fund play; selling personal items.
• Emotional distress: Feeling anxiety, guilt, irritability, or depression linked to gambling; gambling to escape problems, loneliness, or negative moods.
• Financial warning signs: Frequent overdrafts, unpaid bills, using multiple cards or accounts for deposits, or hiding financial statements from family members.

Self-assessment: quick check of your gambling behaviour

Consider the following statements. Answer honestly "Yes" or "No" for each:

• I often gamble longer than I originally planned.
• I sometimes gamble with money that was intended for bills, rent, or other essentials.
• I have tried to win back money I lost by continuing to gamble ("chasing losses").
• I think about gambling a lot when I am not playing (for example at work, at school, or with family).
• I have lied to family or friends about how much time or money I spend gambling.
• I gamble to escape worries, stress, or unpleasant emotions.
• My gambling has caused arguments, relationship problems, or complaints from people close to me.
• I feel anxious, irritable, or restless when I try to cut down or stop gambling.

If you answered "Yes" to several of these statements, you may be at risk of gambling-related harm. We strongly encourage you to use the responsible gaming tools described below and to contact an independent support organisation listed in the "Support Resources" section.

Important notice for Australian users: Gambling services offered by offshore operators, including the service accessible via levelup-aussie.com, are not licensed in Australia. You do not have the same protections that apply to locally licensed services. For information about illegal offshore gambling, see the Australian Communications and Media Authority (ACMA) resources, including the blocking request list: ACMA blocking requests - illegal offshore gambling websites.

Limits & Tools

Level Up on levelup-aussie.com provides internal tools to help you control how much time and money you spend. These tools are designed to support your own limits; they do not replace your personal responsibility to gamble within your means.

Deposit limits (daily, weekly, monthly)

Deposit limits help you manage how much money you can transfer to your casino balance over a specific period.

1. Access your account: Log in to your Level Up account and go to the "Profile" or "Account" section in the main menu.
2. Open responsible gaming settings: Select the "Responsible Gaming" or "Limits" tab (names may vary slightly in the interface).
3. Choose deposit limits: Find the "Deposit Limits" subsection, where you can typically set:
   • a daily limit (e.g. AUD 50 per 24 hours),
   • a weekly limit (e.g. AUD 200 per 7 days),
   • a monthly limit (e.g. AUD 500 per 30 days).
4. Enter your limits: Type the maximum amounts you are comfortable losing for each period. Be realistic and conservative; these should be amounts you can afford to lose entirely without affecting essential expenses.
5. Confirm and save: Click "Save", "Apply", or a similar confirmation button. You may be asked to re-enter your password or confirm via e-mail for security reasons.

Changes to limits: In line with industry standards, decreasing your limits may take effect immediately. Any request to increase or remove limits may be subject to a cooling-off period (for example, 24 hours or more) to encourage careful consideration. During this period, your existing lower limits remain in force.

Time spent controls (session timers)

To avoid excessively long sessions, you can use time-based reminders and session controls:

• Session reminders: In the "Responsible Gaming" settings, enable pop-up reminders at regular intervals (e.g. every 30, 60 or 120 minutes). These reminders will display how long you have been playing in the current session and may show your net result (wins/losses) for that period.
• Session length limits: If available, you can define a maximum session length (for example, 60 or 90 minutes). When this limit is reached, you will be automatically logged out or prompted to take a break before you can continue playing.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel you are losing control or simply need a pause, you can activate a short-term "Time-Out" from your account:

1. Go to account controls: Log in, open your "Profile" or "Account" area, and navigate to "Responsible Gaming" or "Self-Exclusion / Time-Out".
2. Select "Time-Out" or "Cool-off": Choose a temporary break option (for example, 24 hours, 48 hours, or 72 hours).
3. Confirm your choice: Read the description of the consequences (e.g. you will not be able to place bets or make deposits) and click "Confirm" or "Activate".
4. During the Time-Out: You will be prevented from accessing real-money games. In some cases, you may still be able to log in for administrative purposes (such as checking past transactions), but you will not be able to deposit or place bets until the time period ends.

These tools are provided on a best-effort basis by the operator Dama N.V. (registered in Curaçao, licence 8048/JAZ2020-013) and do not constitute financial advice. For stronger blocking options, including network-level and device-level blocking, see the "Support Resources" section below.

Self-Exclusion

If gambling is causing harm or you are unable to control your play, a longer-term self-exclusion may be the most appropriate step. Self-exclusion is a serious measure that temporarily or permanently restricts your access to your Level Up account on levelup-aussie.com.

How to request temporary or permanent self-exclusion

1. Log in (if safe to do so): Access your account on levelup-aussie.com. If you feel you cannot safely log in, you may instead contact support using the e-mail address below.
2. Open the self-exclusion section: Go to "Profile" or "Account" > "Responsible Gaming" > "Self-Exclusion" (or similarly named section).
3. Select the exclusion period: Choose the duration that reflects the seriousness of your concerns. Typical options include:
   • 6 months - minimum recommended period for problem gambling concerns;
   • 1 year or 2 years - for more severe or persistent problems;
   • Lifetime (permanent) - for cases where you decide you should never access the account again.
4. Confirm and submit: Carefully read the information presented, then confirm your request. You may be asked to acknowledge that the decision is voluntary and that you understand the consequences.
5. Via customer support (alternative): You can also request self-exclusion by sending an e-mail from your registered address to [email protected] with "Self-Exclusion Request" in the subject line. Clearly indicate:
   • your full name,
   • your registered e-mail and username,
   • the requested exclusion period (e.g. 6 months, 1 year, lifetime).

Consequences of self-exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in or use your account to place bets, deposit, or claim bonuses on levelup-aussie.com for the duration of the exclusion.
• New accounts: You agree not to attempt to open new accounts with Level Up or other brands operated by Dama N.V. during the exclusion period. The operator reserves the right to close any such accounts if detected.
• Balance and withdrawals: Treatment of any remaining real-money balance is subject to the general terms and conditions and anti-money-laundering obligations. In most cases, you may request withdrawal of any un-staked real-money funds, subject to verification checks. Bonus funds and unused bonuses may be cancelled in accordance with the relevant bonus terms.
• Irreversibility: For your protection, a self-exclusion generally cannot be cancelled or shortened once applied. Requests to re-open an account after the exclusion period will be carefully reviewed and may be subject to additional cooling-off periods.

Support contacts for self-exclusion: If you require assistance applying or understanding self-exclusion, please contact:

• E-mail: [email protected] (primary contact for Australian users)
• E-mail (general information): [email protected]

The operator's headquarters are located at Scharlooweg 39, Willemstad, Curaçao (Dama N.V., registration No. 152125). Payments processing may be handled by Strukin Ltd (Cyprus). Please note that these entities operate under Curaçao jurisdiction and are not licensed by Australian authorities.

Support Resources

Independent professional support is an essential part of responsible gaming. All organisations listed below are separate from Level Up and levelup-aussie.com. Contacting them is confidential to the extent permitted by their own policies and applicable law.

Local support for Australia

Australian residents have access to nationally funded and state-based gambling help services that offer free, confidential counselling, information, and referrals. These services are independent of Dama N.V. and Level Up.

• National Gambling Helpline (Australia)
  Phone: 1800 858 858 (free call within Australia)
  Hours: 24 hours a day, 7 days a week
  Channels: Phone, online chat, and SMS via Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Languages: English, with access to interpreter services for other languages on request.

Various Australian states and territories also provide regional services; you can access them via the above national portal, which will direct you to local options where appropriate.

International support organisations

Self-exclusion schemes by country

If you access gambling services in other jurisdictions, you may also consider registering with official self-exclusion schemes where available:

• United Kingdom - GAMSTOP
  Scheme: Free national online self-exclusion for UK-licensed online gambling sites.
  Website: www.gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Scheme: National register allowing individuals to prohibit access to licensed gambling operators in Spain.
  Information: Through the Dirección General de Ordenación del Juego (DGOJ) website.
• Other jurisdictions: Many regulators provide self-exclusion or "multi-operator" schemes (for example, OASIS in some German states, exclusion registers in certain Canadian provinces). Check the official gambling regulator's website in your country or region.

Please note that participation in these national schemes does not automatically apply to offshore operators such as levelup-aussie.com, but they can significantly reduce your exposure to gambling opportunities overall.

Blocking software and apps

To strengthen your protection, you may use device and network blocking tools that restrict access to gambling sites and apps:

• Gamban - A paid software solution that blocks access to a wide range of gambling sites and apps across devices.
  Website: www.gamban.com
• BetBlocker - A free blocking tool that allows you to restrict access to gambling websites for a selected period.
  Website: www.betblocker.org
• Other tools: You may also use parental control software, DNS-based filters, or device-level restrictions available on your operating system or through your internet provider.

Family and affected others support

Problem gambling does not affect only the individual gambler. Family members, partners, and friends can also access support:

• Gambling Help Online (Australia) - Offers information and counselling for family and friends affected by someone else's gambling:
  Website: www.gamblinghelponline.org.au
• Gam-Anon - A fellowship for family and friends of problem gamblers:
  Website: www.gam-anon.org

Confidentiality and professional help: When you contact these services, your information is handled according to their confidentiality rules and local laws. Many counsellors and therapists specialise in gambling-related issues and can provide structured treatment, both online and in person.

Help for Family

If you are concerned that someone close to you may have a gambling problem, your support can be very important, but you should also protect your own wellbeing.

How to start the conversation

• Choose a calm moment: Avoid talking during or immediately after gambling sessions, or when either of you is angry or stressed.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I'm worried because the bills are not paid") rather than accusations ("You are irresponsible").
• Listen actively: Give the person space to explain how they feel. Acknowledge their emotions and avoid minimising the problem.
• Encourage, do not force: Suggest professional help and support resources, but recognise that change is ultimately their decision.

Engaging them in support

• Offer to look up information together on independent sites such as Gambling Help Online.
• Propose contacting a helpline together (for example, sitting with them when they call 1800 858 858).
• Discuss practical steps such as setting deposit limits, time-outs, or self-exclusion from levelup-aussie.com and other gambling services.
• Encourage them to speak to a GP or mental health professional who understands addiction.

Support resources for families and next steps

• Family-focused services and forums:
  • Gambling Help Online (Australia) - provides information, self-help tools, and forums for affected others.
  • Gam-Anon - local meetings and online resources for family and friends of problem gamblers.
• Professional next steps:
  • Consult a psychotherapist or psychologist experienced in addiction and impulse-control disorders.
  • Speak with your general practitioner (GP) about referrals to specialised services.
  • Use national hotlines (e.g. 1800 858 858 in Australia) to obtain referrals and crisis support.
• Protecting finances and wellbeing:
  • Consider separating bank accounts, limiting access to joint funds, and monitoring shared financial obligations.
  • Set clear boundaries about what you can and cannot do to assist (for example, not paying off gambling debts).
  • Seek support for yourself: counselling or peer groups for affected family members.

Operator's Commitment

The Level Up service available on levelup-aussie.com is operated by Dama N.V. under Curaçao licence 8048/JAZ2020-013. Although the service is not licensed in Australia and therefore is not subject to Australian consumer gambling protections, the operator voluntarily implements responsible gaming measures consistent with industry standards.

Internal risk-check procedures

• Behavioural monitoring: The operator may use automated tools and manual reviews to monitor gameplay patterns (such as very frequent deposits, repeated large losses, or long uninterrupted sessions) that could indicate potential gambling-related harm.
• Warnings and information messages: When certain thresholds are triggered, the platform may display tailored messages reminding you of available limits, time-outs, and self-exclusion options, and may suggest contacting independent help services.
• Identity and age verification: In accordance with the licence requirements in Curaçao, the operator conducts Know Your Customer (KYC) checks to verify age and identity and may request additional documentation where necessary. Underage gambling is strictly prohibited.
• RNG and fairness assurance: Games from certified providers such as BGaming are tested by independent labs (e.g. iTech Labs RNG certification) to help ensure randomness. However, this does not change the fact that the house always has an edge and losses are possible.

Proactive contact with players

Support staff may proactively contact you using your registered contact details (usually by e-mail) in the following situations, subject to applicable privacy and data protection laws:

• if your gambling behaviour shows rapid and significant increases in deposits or bet sizes;
• if you request multiple repeated limit increases or cancel responsible gaming tools shortly after activation;
• if you directly indicate distress related to your gambling in communication with support.

Any such contact is intended to:

• inform you about available responsible gaming tools (limits, time-outs, self-exclusion);
• encourage you to consider independent support services listed on this page;
• where appropriate, offer to apply temporary restrictions or discuss further protective measures.

The operator cannot provide clinical diagnosis or therapeutic treatment. Its role is limited to providing tools, information, and referrals. For professional assessment and treatment, please contact the independent services listed in the "Support Resources" section.

Updates

This responsible gaming page may be updated periodically to reflect changes in the operator's procedures, regulatory expectations in relevant jurisdictions (including Australia and Curaçao), and best practice standards for harm minimisation.

• Notification methods:
  • E-mail: Where required or appropriate, Level Up may notify registered players by e-mail to the address associated with their account about material changes to responsible gaming tools or policies.
  • On-site notices: Important updates may be communicated via banners, pop-ups, or notices in the "Responsible Gaming" or "Terms and Conditions" sections on levelup-aussie.com.
• Player responsibility: You are responsible for regularly reviewing this page and the general terms and conditions to stay informed about the latest provisions applicable to your account and gameplay.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to provide feedback, or need help applying any of the control tools described on this page, you can contact the operator as follows:

• Responsible gaming / support e-mail (primary for AU users): [email protected]
• General information e-mail: [email protected]
• Official website: https://levelup-aussie.com

Telephone numbers for the responsible gaming department are not specified for this brand instance. For urgent emotional support or crisis situations, please contact national helplines such as 1800 858 858 in Australia or other crisis services in your country.

Feedback and self-control request form

You can submit responsible gaming-related requests and feedback through the support channels above. When contacting us, please clearly state that your message relates to responsible gaming or self-control, and provide the following information:

• Your full name and username on levelup-aussie.com;
• The type of request (for example: "apply deposit limit", "activate self-exclusion", "information request");
• Any relevant details (desired limit amounts and periods, preferred exclusion duration, or description of your concern);
• Whether you would like information about external support services.

Requests will be handled by trained support staff with discretion and respect for your privacy, in accordance with the operator's privacy policy and applicable laws in its jurisdiction of registration.