Contact Us

If you need assistance while using Level Up on the levelup-aussie.com website, you can contact the Level Up support team through the form below. Please provide your name, a valid email address or preferred messenger contact, and a clear description of your question, concern, or complaint so our team can review your request efficiently and respond with accurate information.

We aim to reply to all support and general information inquiries within one business day. However, response times may vary depending on volume and the complexity of your request. For urgent account or gameplay issues, you may use any live chat function or telephone support line made available on levelup-aussie.com (if active for your region). Support for Australian users is provided on an offshore basis by the operator Dama N.V. (Scharlooweg 39, Willemstad, Curacao, registration number 152125, Antillephone N.V. licence 8048/JAZ2020-013) and, where applicable, by its payments agent Strukin Ltd (Cyprus). Official website communications are typically sent from [email protected] for user support and [email protected] for general enquiries.

By submitting this form, you acknowledge that: (i) your message will be transmitted to and processed by the offshore operator and/or its authorised service providers; (ii) email is not a fully secure communication channel and you should avoid including sensitive payment information; and (iii) responses relating to gambling services offered to persons located in Australia are subject to the Interactive Gambling Act 2001 (Cth) and related enforcement actions of the Australian Communications and Media Authority (ACMA). If you believe that levelup-aussie.com or related domains appear on an ACMA blocking list or otherwise raise regulatory concerns, you may also consult official ACMA publications (including the most recent Blocking request list) and contact ACMA directly via acma.gov.au.

Support is intended for users aged 18 or over. If your query relates to responsible gambling, self-exclusion, or suspected problem gambling, please clearly state this in your message so that the team can prioritise your request and provide information about available tools or external counselling services. For disputes, complaints, or chargeback-related issues, include as much detail as possible (dates, transaction identifiers, game titles and providers such as BGaming, and any prior correspondence) so that your case can be investigated thoroughly in line with the operator's complaints procedure and Curacao licensing requirements through to at least 2026.